Frequently asked questions

Furniture, sofas, beds and mattresses, white goods and appliances, wardrobes and flat-pack, general household clutter, bagged rubbish, office furniture, garden waste, hedge cuttings, sod and soil, timber, old fencing and decking, shed and garage contents, rubble and hardcore in reasonable volumes, carpets and flooring, and end-of-tenancy leftovers.

We cannot move hazardous waste: asbestos or suspected asbestos materials, gas cylinders, solvents and chemicals in bulk, clinical or medical waste, oils and fuels, or anything requiring specialist licensing. Small quantities of household paint and tyres can usually be handled — mention them when you book so we can price them correctly.

Yes — we operate as a permitted waste collector and every load goes to an authorised facility. Ask us at booking and we will supply our waste collection permit details and, on request, the disposal receipt for your job.

Loads are sorted where practical. Reusable furniture goes to reuse or charity partners, metals, timber, cardboard and green waste go for recycling, and only the genuine residual fraction goes to a licensed transfer station.

Same-day slots are often available if you call early, and most bookings are scheduled inside the same week. Emergency and out-of-hours lifts can be arranged by phone.

Not always. If access can be arranged — a key, a code or an agent on site — we can clear the property and send you the completion photos afterwards. This is how most of our eviction cleanouts run.

No. The price includes our labour. A two-man crew carries everything out and loads it, with floor and doorway protection down before we start.

By the volume you fill in the van, not by the hour. You get a fixed price before we roll — labour, loading and disposal included — so there is never a meter running.

Yes, public liability cover is in place on every job, and crews work with protective coverings on floors, stairs and doorways.

Yes. Rent-Ready Cleaning is the pass after the lift: kitchens, bathrooms, floors, skirting and interior glass brought back to letting standard, with bins and odours dealt with.

We do. Agents get itemised invoices, before-and-after photo reports and a saved-details quick rebook page so repeat units take seconds to book.

Card or bank transfer on completion, or against invoice for landlords and agents. You get a receipt for every job.